Support Policy for TBZ

Last Updated: April 21, 2025

Thank you for choosing TBZ! We are committed to providing excellent support to ensure your satisfaction.

1. Support Channels

Our support is available through the following channels:

• Email: info@tbz.com
• Phone: +8801713991638

2. Support Hours

Our standard support hours are 3 days. During this time, our support team is available to assist you with any inquiries or issues you may have.

3. Response Time

We strive to respond to all customer inquiries within [Response Time], but response times may vary based on the volume of requests. Urgent issues will be prioritized.

4. Types of Support

Our support covers the following areas:

• Product Information: Providing information about our products and services.
• Technical Assistance: Assisting with technical issues related to our products.
• Order Support: Assisting with order-related inquiries and issues.
• General Inquiries: Addressing general questions about our company and policies.

5. Remote Assistance

In some cases, we may offer remote assistance to resolve technical issues. This will only be done with your explicit consent and cooperation.

6. Customer Responsibilities

To facilitate efficient support, customers are responsible for:

• Providing accurate information about the issue.
• Following the instructions provided by our support team.
• Cooperating during remote assistance sessions.

7. Feedback

We welcome feedback on our support services. If you have suggestions or concerns, please let us know through our support channels or by emailing info@tbz.com.

Contact Us

For any support inquiries, please contact us at info@tbz.com or call +8801713991638.

Thank you for choosing TBZ!

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